Garden State Urology

Reviews about Garden State Urology

• Aurora Pfefferkorn

  Jul, 05 2018
  ★ ☆ ☆ ☆ ☆
  So this review is extremely negative. To be fair the doctor my spouse and I saw was extremely good (Dr. Saypol) it was the office staff that was horrific. We are trying to conceive and my spouse needed a sperm count test--Dr. Saypol ordered the test and as we left the office the girl at the desk gave us the script, sterile cups, and told us to bring the sample to a Quest Diagnostics or Labcorp. I found a Quest near us and my spouse took off of work early to be able to drop off the sample before they closed, except once there the Quest said they did not do a sperm count test. We had to wait 2 days before trying again (per the doctor's instructions). We then called around to a bunch of Labcorps to check before we got another sample-only to find out they ALSO do not do that test. We called this office back to explain these facilities actually did not do the test we needed, and asked where we should go. We were told by the person who answered the phone to get the sample to Reproductive associates in Morristown, and were given the address. We did that straight away and once there (with sample in hand) the people informed us that A) the Morristown location does not do testing and B) even to drop off a sample we would need an appointment. I completely broke down and started sobbing in their lobby. I called Garden State Urology back and was told ACTUALLY we would need to take the sample to Morristown hospital, and the office would call me when we could drop off the sample. I was 100% done. We had been given misinformation so many times I didn't even believe the new instructions AND we were out of sterile cups (when asked if they would fedex us new ones to make up for the mistake they said No!) and it would mean -another- trip to Morristown. My spouse had taken off work TWICE to do this and we had driven to Morristown for no reason (45 minutes from our home). Then we were told we would have to drive to their office again for the cup (a 40 minute trip and then 40 minutes back or buy it ourselves) and then wait to hear when we can drop the sample off (another 45 minutes each way, plus possibly more time off from work). This staff is unprofessional, uninformed and it's absolutely harmful to patients. I would recommend this office to no one.
• Samis Maximus

  Jun, 21 2018
  ★ ☆ ☆ ☆ ☆
  I have never waited so long in a waiting room for an appointment before. This is not an urgent care!!!!!!!
  
  Why do we even book appointments? Do yourself a favor and go elsewhere-- where patients come first.
• Tim Berberich

  Apr, 29 2018
  ★ ☆ ☆ ☆ ☆
  I saw Dr. Steinberg, and was very disappointed. There was no bedside manner, and I left with unanswered questions. I did not appreciate being scolded for struggling to pinpoint pain and the lack of any care plan during our hurried visit.

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